Refund & Cancellation Policy
Last updated: 30 August 2026
This policy covers CSAlpha subscriptions: the Finder plans (Pro and Elite) and the Developer API plans.
How billing works
Subscriptions are billed in advance through Stripe and renew automatically until you cancel. Monthly plans renew each month; annual plans renew each year. The price you see at checkout includes any applicable tax.
Cancelling
You can cancel at any time from your account settings, with no cancellation fee and no need to contact us. Cancelling stops future renewals; your access continues until the end of the period you have already paid for, and then simply stops.
Refunds
We do not refund partial periods. If you cancel halfway through a month or a year, you keep access until that period ends and no pro-rata refund is issued.
We will refund you in these cases:
- Duplicate or incorrect charge -- refunded in full as soon as we verify it.
- Billing error on our side -- for example, charging after a valid cancellation.
- A paid feature is permanently withdrawn mid-period -- refunded pro-rata for the unused part.
- Extended failure of the Service attributable to us, judged reasonably.
UK and EU consumers: your right to cancel
Consumers in the UK and EU normally have 14 days to cancel a distance contract. Because a subscription gives immediate access to digital content, you are asked to agree at checkout that supply begins at once, and you acknowledge that you lose the 14-day right to cancel once access has started. Where that agreement was not obtained, the statutory right still applies and we will honour it. This policy does not affect your other statutory rights.
Free trials
The Developer API trial is free and nothing is charged, so there is nothing to refund. A trial does not convert into a paid plan automatically -- you choose whether to subscribe.
Chargebacks
If something looks wrong on your bill, please email us first -- we can almost always resolve it faster than your bank can. Raising a chargeback without contacting us may result in the account being suspended while the dispute is investigated.
How to request a refund
Email [email protected] from the address associated with your payment, including the approximate date and amount of the charge. We aim to respond within 5 working days. Approved refunds are returned to the original payment method through Stripe, typically arriving within 5-10 working days.